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You are here: News » Archived News » Specialised IT and AV support for Hotels

Specialised IT and AV support for Hotels

Town Hall Hotel

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Tourism is one of the fastest-growing sectors in the UK, and at its core are hotels. City centres across the UK are witnessing unprecedented levels of development, necessitating a tech-centered approach for a new generation of hotels. These hotels need to offer a seamless user experience that ensures guests feel comfortable, safe, engaged, and fulfilled.

As an IT support business, Nybble is unique in that we offer AV solutions as part of our business model. Modern tech support for complex businesses like hotels requires the seamless building and operation of systems guaranteed to work from the outset, including end-to-end support, cyber resilience measures and full WiFi coverage.

Matching the installation and operation of a robust IT infrastructure with the end-user experience of smart TVs, both internal and external digital signage, and ambient music throughout public spaces is crucial to meeting guests’ expectations for a safe and relaxing stay. Attention to detail is paramount, and the ability to apply cutting-edge applications and operations, combined with the latest innovative AV hardware, allows us to easily meet hotel operators’ high expectations by working with the right provider. Scale is also important, particularly looking at the many large city-centre hotel projects currently underway.

DoubleTree by Hilton, Sheffield City

DoubleTree by Hilton
DoubleTree by Hilton

We are currently providing AV installation and support to the DoubleTree by Hilton, Sheffield City. As a tech partner offering both IT and AV solutions, our ability to apply the two specialisms make planning and installing AV solutions a seamless process. We have worked alongside the existing IT infrastructure and provider to create a solution that operates flawlessly from the start. Considering we installed 174 screens, along with both internal and external digital signage and ambient music systems throughout the restaurant, bar area, gym, spa, foyer, and multiple public spaces, it is clear that choosing the right AV partner is crucial to the success of a significant hotel brand.

Another important aspect of working with the right provider is the level of support offered. If the AV systems chosen for a hotel fit-out, along with quality cabling, connectivity, and supportive hardware are specified from the start, much ongoing support can be managed remotely. This means that firmware updates or cybersecurity resources can be handled by IT specialists like us, who are already geared up for 24/7 offsite support. When remote support is available, services such as updating content on screens, applying digital messaging changes, testing AV systems, problem solving WiFi or network issues, are really effective and instantaneous. Even remotely checking if a TV in a guest’s room turns on and off correctly, or even checking if a remote control needs a battery change, can be actioned remotely. The range of services from the right partner can be remarkably extensive.

Town Hall Hotel, Bethnal Green

TV at Town Hall Hotel
TV at Town Hall Hotel

Another case study where our joint AV and IT provision has been exceptionally effective is our partnership with the Town Hall Hotel in London. As a heritage site, we devised a range of IT infrastructure changes that did not impact the venue’s aesthetics, either during installation or in ongoing implementation. Everything was executed according to a fixed plan, from the installation of the network infrastructure to the final wiring of the AV hardware. This included managing the routers and switches, creating a foundation for a stable and secure network environment, and establishing WiFi capabilities that catered to future growth.

Of course, the design and implementation of any IT infrastructure and AV system are only part of the story. Successful ongoing management, particularly when emphasising offsite support, is especially effective for sites in busy city centres or outlying rural locations. If a video message needs to be updated quickly or a problem suddenly arises, immediate 24/7 support is expected. This is particularly relevant for sites like the Town Hall Hotel in Bethnal Green, where quick hands-on access through a busy city like London can be challenging.

Holiday Inn, Bolton Centre
It’s important to offer flexibility, as so many modern hotels, whether boutique, or part of huge International chains, offer one-of-a-kind facilities and challenges. The Holiday Inn, Bolton Centre, is a case in point. As well as designing a range of digital technology options transforming the current guest journey through the venue, the hotel has a unique event space in the form of a converted church. Cloisters, as the space is called, offers multiple applications including weddings and events, and a dedicated audio system is being designed as an alternative to hired audio which doesn’t work in the unusual space.

A one-stop solution for modern hotels
The takeaway for hotel owners looking to install IT correctly alongside a fully-featured AV system, configured and supported to the most up-to-date specifications, is the importance of partnering with a supplier that can deliver, and deliver at scale. Combining the skillsets of IT and AV provision in one offering provides a significant advantage in future-proofing a modern hotel’s expectations for their guests.

Partner with Nybble: Contact us at enquiries@nybble.co.uk or call 0330 0020886 to explore how Managed IT Services can transform your business.

Craig Hession, Nybble IT
Craig Hession, Nybble IT

nybble.co.uk

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