When choosing a preferred partner for International logistics, it’s always important to ensure the freight forwarder can be relied upon to offer not just a great service, but can demonstrate a trusted history of growth and development based on leadership by a safe pair of hands. In the case of France Line International Transport Ltd, that steady level of growth can be followed when then branch manager Marie Boyer completed a management buyout of the business in 2017.
Since then, France Line has enjoyed incredible success, as businesses have sought solutions not just to the freight challenges presented by post-Brexit change, but also the cost of living, the fallout from the war in Ukraine, post-Covid supply challenges and more. A £1.8 million turnover in FY21-22 increased by 56% to become a record £2.6 million in FY22-23, and figures for 23-24 look to be following that curve showing strong client retention and growth of services that appeal to those companies looking to export to the Continent.
With Marie at the helm, the award nominated business seems to be following all the right paths in a saturated sector. We asked for more insight into how the business is flourishing: “Our strength and potential for growth is firmly rooted in excellent customer service aligned with an up-to-date knowledge of fast moving legislation. For example, In mid-August 2023, a customer who moves packaging from the UK to France for the food industry was let down by their supplier. They needed next day delivery and didn’t know who to turn to. France Line stepped in at the last minute, delivered in northern France the next day and developed such a good relationship with the customer and the consignee over just one load that they have been handling this regular traffic ever since.”
Delivering va-va-voom for customers
“We are flexible as well. Sometimes a customer needs an unusual item shipped – possibly a much smaller load, or vast piece of out-of-gauge steel equipment for the construction industry using low loaders and extended flatbeds? We have made it happen, and that va va voom isn’t just evident in what our company moves, but how we move it.”
Marie and her team advised clients on preparing for the changes in the UK/EU relationship. They provide customs checklists. They offer advice on the most efficient transport services. And they provide advance warnings about anything which might impact the freight journey, such as bank holiday driving bans in France, strikes, or delays at ferry terminals.
Helping handle the hassle of customs
“The past few years have been extremely challenging for importers and exporters,” Marie continued. “Our success has been built on the simplest of concepts: when our customers need better, cheaper, more efficient ways to get their goods to or from France and Europe, we help make it simple.”
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